Managed IT Plans

Essentials

For offices with a stable setup that need dependable support and protection.

Unlimited remote help desk, business hours
Patching and monitoring for every computer and server
Endpoint protection and multifactor sign-in
Microsoft 365 user and license administration
Quarterly check-in with your account lead

Complete

For offices that want IT fully handled, onsite included.

Everything in Essentials
Onsite visits within one hour across Hampton Roads
Image-based backup with cloud copies and recovery testing
After-hours on-call for urgent issues
Vendor management for your copiers, line-of-business software, and internet providers
Annual technology plan and budget

Help Desk

Hours and response targets

Priority	Example	Response target
Priority 1	Office down, server offline, suspected breach	15 minutes
Priority 2	One person cannot work	1 hour
Priority 3	Requests and changes	Same business day

Priority

Example

Response target

Priority 1

Office down, server offline, suspected breach

15 minutes

Priority 2

One person cannot work

1 hour

Priority 3

Requests and changes

Same business day

Help desk hours are Monday to Friday, 7:30 a.m. to 6:00 p.m. ET. Contracted clients have an after-hours on-call technician for Priority 1 issues. Submit tickets to help@tidewatercloud.com.

How onboarding works

1. Free assessment

We walk your office, review your network, backups, and accounts, and give you a written findings report.

2. Fixed quote

A flat per-seat monthly price with everything listed. No surprise project bills for routine work.

3. 30-day onboarding

We document everything, install our tools, fix the urgent findings, and introduce your staff to the help desk.