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Tidewater Cloud

Our story

Marcus Hale spent nine years as a Navy information systems technician before opening Tidewater Cloud in 2012 with two law-firm clients in downtown Norfolk. The idea was simple: give small offices the kind of disciplined, documented IT support he ran aboard ship, from a local team they could actually reach.

Today we are eight people: four technicians, an engineer, operations, sales, and Marcus. We manage about 900 endpoints for 46 offices, most of them with 25 to 150 seats.

Small team working together in an office

Timeline

  • 2012Marcus Hale opens Tidewater Cloud with two law-firm clients in downtown Norfolk.
  • 2014First flat-rate managed plan. Moves to Brambleton Avenue.
  • 2016Andrea Voss joins as COO. Medical practice clients pass law firms.
  • 2018Backup and disaster recovery service launches after a client survives a ransomware attempt with zero data loss.
  • 2020Moves 30 clients to remote work in 9 days.
  • 2022Maritime subcontractor practice formalized.
  • 202446 managed clients, about 900 endpoints.

Service area

Every client is within an hour of our Norfolk office. We are not a national chain with a local phone number.

  • Norfolk: our home base on Brambleton Avenue, minutes from downtown firms.
  • Virginia Beach: medical and dental offices from Town Center to Great Neck.
  • Chesapeake: professional offices along Greenbrier and Battlefield.
  • Portsmouth: marine subcontractors near the yards and Olde Towne.
  • Suffolk: growing practices off Route 58 and Harbour View.
  • Hampton: nonprofits and contractors on the Peninsula.
  • Newport News: ship-repair suppliers and City Center offices.
Leadership

The people you will work with

Email any of us directly.

Portrait of Marcus Hale

Marcus Hale

Founder, President and CEO
marcus.hale@tidewatercloud.com

Portrait of Andrea Voss

Andrea Voss

Chief Operating Officer
andrea.voss@tidewatercloud.com

Portrait of Brian Castellano

Brian Castellano

Chief Technology Officer
brian.castellano@tidewatercloud.com

Portrait of Denise Whitlow

Denise Whitlow

Director of Client Success
denise.whitlow@tidewatercloud.com

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